OUR APPROACH
Our approach
&Samhoud has developed a different way of consulting. We are not the distant consultants, but offer practical and usable advice. We are not afraid to get dirty hands and feel just as responsible in implementing the advice. We do not accept any arbitrary customer, but decide whether we can be of help after intensive conversations with the potential customer.
The work philosophy of &Samhoud is connected with the theory of the Value Profit Chain. The Value Profit Chain is developed at Harvard Business School and shows that satisfaction and loyalty of employees leads to better quality and higher value of all results. This has a positive effect on satisfaction and loyalty of customers. This translates into growth and financial performance indicators, starting with turnover and profit. Hence &Samhoud focuses specifically on the enhancement of customer and employee satisfaction.
From the beginning of its existence &Samhoud has applied the Value Profit Chain principles, and adapted them to the specific characteristics of the Dutch and international markets. This has resulted in a focus on the human side of business, which not only includes higher management but all employees and customers.
